FAQs for ONLINE BOOKINGS
1. How does the system work?
- Simply tell us what your event requirements are and hit “search”
- Allow the online booking system to find you a meeting room that best meets your needs
- Pick a room, a room layout and add any additional F&B or equipment where required
- Check out!
2. How is payment made?
Payment is made via credit card.
3. What are the payment terms?
If your event is more than 7 days out, you will need to pay a 20% deposit at time of booking. The remaining 80% will be deducted 7 days prior to the date of your event.
4. What is the cancellation policy?
More than 7 days from event date
If the cancellation is done within 48hrs of booking, the 20% deposit will be refunded.
If the cancellation is done after 48hrs of booking, the 20% deposit will be forfeited but the remaining 80% will not be charged.
7 days or less from event date
100% will be charged and is not refundable.
5. Can I book only the meeting room?
Yes, sure you can! Our online meeting system allows you to book only what you need.
6. AM I ABLE TO BOOK FOOD AND DRINKS ONLINE?
Yes, we do offer tea break and lunch via our online system as well if you require.
7. I am here for an event and I need a meeting room. Can I book online?
Yes for sure you can! Simply head to suntecsingapore.com/online to make your room booking. Please note that meeting rooms are subject to availability.